IT modernisation & new data platform for Victoria’s transport department

VicRoads was facing multiple issues due to its unsupported, complex and inflexible ageing legacy mainframe. These included an inability to develop modern business processes leading to a severe risk of increasing costs, outdated customer service and reputational damage.

With CCA services and ongoing support, a new data platform was developed using tcVISION for automated data replication and synchronisation. This was achieved in ??? months in a co-design approach. This enabled the Case Management System to be developed quickly and in parallel in the most cost-effective way.

CCA was critical to VicRoads’ business transformation. All registrations and licence renewals are managed in a modern online environment. This has allowed more effective use of resources and time without disrupting business continuity. It has also provided customers with the online service delivery it wants. VicRoads has also been able to make subsequent improvements by developing applications to expand services.

VicRoads now has a flexible data platform as one source of truth. It can look ahead to retire its mainframe legacy system and take control of future application development.

Situation

One of VicRoads’ core functions is to process applications and payments for new licences and registrations, as well as renewals, transfers and cancellations. This amounts to around 30 million transactions per year. The agency was committed to improving customer service and reducing paper waste by moving consumer transactions online wherever possible.

VicRoads was struggling to transform its business. Their biggest challenge was that their legacy mainframe was inflexible and unsupported by any known product. Data was extracted by program creating multiple data sources and increasing complexity. New applications could not be easily developed without perpetuating the existing problems. They had previously attempted to update their legacy systems but this failed due to complexity and costs.

They approached CCA to develop a new data platform to redesign their mainframe data. The aims were to:

  • Deliver mainframe data to SQL Server landing environments, enabling migration to the new Case Management System in parallel
  • Deliver mainframe data more efficiently, replacing existing program-based extraction to the data warehouse and
  • Prepare for eventual shutdown of legacy mainframe system.

Impact

VicRoads needed to address the issue of their legacy mainframe urgently. The impact of inaction would be felt across the organisation including executive leadership and by customers. They would be unable to achieve efficiencies through modernising business processes, or to take advantage of any new technologies. Ongoing data management would be more costly and unreliable, and data would continue to exist in an environment which would be completely unsupported in the future.
This placed them at risk of increasing costs across their business with high levels of manual input by staff and customers and missed opportunities to improve business and reduce costs. Outdated service delivery modes would lead to increasing customer dissatisfaction and reputational damage.

Resolution

VicRoads chose CCA to develop a new platform because it was able to offer a range of services and support that other organisations could not provide. Specifically, CCA proved that working closely with VicRoads staff, it could transform the legacy mainframe systems and deliver a modern data platform with new business services. Using tcVISION as the data synchronisation tool, the client could set and forget the replication process while concentrating on the delivery of the new case management system.

A proof of concept was developed in XX weeks using an agile methodology, at a cost of XXXX

CCA worked in a co-creation arrangement on site. Consulting services included assistance with the design of the operational implementation, data reconciliation, recovery and design of High Availability facilities.

CCA architected a solution enabling the automation of the replication process from the unsupported (MSP/EX) environment to the modern Windows Platform.
CCA has provided enablement at a Group and operating organisation level.